FAQs

What materials are used in your candles?

Our candles are crafted from high-quality, eco-friendly soy wax. This material is derived from soybeans, making it a renewable resource. Additionally, all our fragrances are vegan and free from harmful chemicals, ensuring a safe and pleasant experience.

How long do your candles typically burn?

The burn time of our candles varies depending on the size and formulation. On average, our hand-poured soy wax candles can burn for approximately 30 to 50 hours. Proper candle care, such as trimming the wick, can enhance burn time and performance.

Are your candles safe for the environment?

Yes, our commitment to sustainability is reflected in our choice of materials. Soy wax is biodegradable and produces less soot compared to paraffin wax. Furthermore, our candles are free from synthetic additives, making them a safer option for both your home and the environment.

How should I care for my candles?

To maximize the lifespan of your candles, it is recommended to trim the wick to about 1/4 inch before each use. This helps to prevent excessive soot and ensures an even burn. Additionally, avoid placing candles in drafty areas to maintain a steady flame.

Do you offer international shipping?

Currently, we offer shipping within the United States. We are actively exploring options to expand our shipping capabilities to international destinations in the future. Please check back for updates regarding international shipping availability.

What should I do if my candle has an issue?

If you encounter any issues with your candle, such as a defect or unsatisfactory performance, please contact our customer service team. We are committed to ensuring customer satisfaction and will work with you to resolve any concerns.

Can I return or exchange my candle?

We strive to provide high-quality products. If you are not satisfied with your purchase, please refer to our return policy for detailed information on how to initiate a return or exchange. Please note that items must be in their original condition to be eligible for return.

Are your candles suitable for people with allergies?

While our candles are made from natural ingredients, we recommend checking the specific fragrance components if you have known allergies. Our products are free from many common allergens, but individual sensitivities can vary. It is advisable to conduct a patch test if you are concerned.